Mystery Experiences

We work with your team to create the Mystery Guest/Customer Report. This report will be a unique Mystery Guest/Customer Report/Criteria that will be used by our handpicked Mystery Guests/Customers. 

The report will highlight what makes your business unique & the standards that your business aims to consistently deliver & maintain. The report will be totally bespoke to your organisation. 

We work with restaurants, hotels & world-renowned office spaces.

The STORM Mystery Guest/Customer Programme will monitor the level & consistency of service, recognise & reward the team for positive customer experiences & track the trends month by month.

The handpicked Mystery Guests/Customers will include all types of Guests/Customers that represent the people that use your business. They will fully immerse themselves into your business & give full & detailed information on their experience in the report.

The report will follow the Guest/Customer experience from the booking stage to when the Mystery Guest/Customer departs. 

From STORM HQ we will arrange the Mystery Guest/Customer & manage the whole process.