Our Projects
Royal Automobile Club
London Members Club
STORM Training worked with the team at the Royal Automobile Club to develop & facilitate a 3-module engagement & service programme. The Programme was developed for all Member facing team members for both Clubhouses, Royal Automobile Club, Pall Mall London & Woodcote Park, Surrey.
The bespoke, designed programme encapsulated the historic nature of the properties & the individual & unique requirements of the Members. The programme helped to improve the Member experience, as measured by the Leading Quality Assurance inspections.
STORM Training has also designed, developed & delivered workshops for Management Strategy Events & Management Development Programmes for The Club.
The Calcot Collection
Boutique collection of country hotels
STORM Training work with the Calcot Collection, luxury hotels in the Cotswolds & Northumberland. Designing developing & delivering the group’s, On-boarding Programme, the Guest service workshop & the Service & Sales workshop for all Guest-facing employees.
In addition to working with new starters, STORM Training works with the Directors & Heads of Department on their Employer of Choice journey, looking at the Collection’s approach to employee engagement.
Since 2019, STORM Training have led an Aspiring Managers Programme. Delegates have embarked & graduated from a 6-module programme, developing their management skills, & putting them into practice at work. Many delegates were promoted to more senior positions during & after the Programme. An enhanced Leadership Programme is being developed for 2021.
Bennett Hay
Corporate Services Company
STORM Training has been working with the team at Bennett Hay from the launch of this successful Corporate Services Company, with sites throughout Greater London & the City of London, ranging from financial institutions, entertainment businesses & energy companies.
Each corporate setting receives Guest Service training for established team members & those brought into the business when a new contract is secured.
STORM Training facilitates workplace coaching across the business that incorporates Reception, Security, Cleaning & Catering, enabling Guest-facing team members to understand the organisations site-specific vision, values & style of service for each workplace.
We work with the Bennett Hay emerging talent, developing Supervisors & Managers & have designed & delivered a bespoke Bennett Hay Leadership Academy for current & future Managers.
Seven Stars Resort & Spa
Caribbean Resort & Spa
STORM Training have been working with the team at Seven Stars Resort & Spa, a luxury resort in the Turks & Caicos Islands, for many years.
During the quarterly visits, STORM Training delivers a range of workshops & training for the Heads of Departments, new starters, individual departments needing targeted training, workplace coaching, training & developing the resorts trainers, & delivering a bespoke Leadership Academy Programme.
Fiona works with the team to achieve the Forbes Travel Guide standards & ratings.
The training & support continues in the UK with regular catch-up meetings, in addition to producing standard operating procedure documents, a uniform & grooming handbook & a comprehensive Housekeeping manual.
Richard successfully facilitates the Written English for Business programme. Richard works with the team remotely, to develop their International English correspondence skills.
Lillie Square
Luxury Residential Services
STORM Training has worked with the team at a Luxury Residential setting from the hard hat phase, developing & delivering workshops for team members & service partners to understand & deliver a 5-star service in a residential environment.
We facilitate One-to-One Coaching with the Management team via zoom.
Luxury Family Hotel
Independent Hotel Group
STORM Training has worked with Luxury Family Hotels to coach & develop a Senior Manager to transition to the role of Group Learning & Development Manager.
The process included Zoom meetings, coaching, practical skills & delivering Group Workshops.
Angela Hartnett
Restaurant Group
Working with Angela & the Team during the expansion of a multi-site restaurant brand, STORM Training delivered Guest-focused training, Leadership Programmes & worked on site for a new restaurant opening, offering hands on service training & Guest focused skills.
STORM Training designed & manages a bespoke, bi-monthly Mystery Guest Experience Programme, focusing on the steps of service, food quality & team behaviours.
Each report is discussed with the team, to highlight successes, areas to focus on & training/ development suggestions. These areas are incorporated into the on-going guest service workshops with the team, to ensure continuous improvements in service.
The Zetter Group
London Boutique Hotel Group
Working with The Zetter Group, ‘Hotels & restaurants with bags of personality, wit, & style’.
The Zetter Group have become known for value driven, boutique properties, rich with character.
STORM Training work with the team to assist with the attention to detail, narrative & the guest experience that sets The Zetter Group's properties apart from the competition.
We have designed & facilitate Guest-focused training, Supervisors Workshops & Leadership Events.
Bingham Riverhouse & bhuti
Boutique Hotel & Wellbeing Centre
STORM Training works with The Bingham Riverhouse & bhuti, a privately owned boutique hotel & wellbeing centre, delivering Guest-focused workshops & team building events for the wellbeing centre, Members Club & Hotel.
Designing, developing & facilitating everything that is Guest-related.
BAFTA 195 Piccadilly
Film Academy & Events Venue
STORM Training works with Julian & the Team at BAFTA 195 Piccadilly.
Situated in the heart of London's West End, BAFTA 195 Piccadilly is the home of BAFTA worldwide, as well as an award-winning venue for hire that offers outstanding hospitality & a suite of flexible event spaces, which can be crafted to suit any occasion.
Working with the Management team to be the best they can be with workshops & One-to-One Coaching.
St James Quarter
Development, Edinburgh
STORM Training are working with the team at St James Quarter, Edinburgh.
St James Quarter, Edinburgh will be a world class asset that people will enjoy visiting & interacting with. It is the city’s largest development in a generation. At 1.7 million sq ft & comprising 850,000 sq ft of retail space, a cinema, a wide range of new restaurants, cafés & bars, Scotland’s first W Hotel, W Edinburgh, luxury aparthotel brand Roomzzz, & 152 apartments. The development will also deliver public spaces which will host a variety of exciting new events & 1,600 car parking spaces. The St James Quarter is forecast to employ over 3,000 people & welcome in excess of 20 million visitors a year, the highest footfall of any retail & leisure destination in Scotland.
STORM Training will design, develop & deliver a Programme that will shape the guest service culture & how the team work to ensure it becomes an experience that will be world renowned. The programme is designed to set St James Quarter Edinburgh to become a real game-changer in the way that it operates & the guest service experience.
STORM will design, develop & facilitate all aspects that are ‘World Class Guest Service’. Working with the Management team we will create a minimum Guest service standards, a guide & behavioural questions for recruiting the St James Quarter Team, along with The St James Quarter Guest service culture, to The Orientation/On-boarding process, The St James Quarter Guest Service experience workshop. We will develop their skills to deal with complaints/situations with a professional approach & positive outcome, & do a pre-launch workshop. This will be followed by training a team of trainers to continue to deliver the St James Quarter World Class Service Programme in the future, creating a place that the Team want to work & Guests want to visit – the place to be.
Beaverbrook
Country House Estate
Beaverbrook is a quintessentially English Country House estate nestled in the heart of the picturesque Surrey Hills.
STORM Training are working with the Food & Beverage team with a Service & Suggestions Programme. Workshops that encourage the F&B Team to be natural & positive with Guests & always anticipating Guests’ needs & the purpose of occasion.
The programme builds on the exceptional Guest/Member experience at Beaverbrook that leads to on-going Guest/Member loyalty.
We are in the process of designing & developing a Management Development Programme for 2021.
The bespoke Programme will give the delegates the skills to run their own department in a way that works in harmony with the philosophy of The Beaverbrook Employee Values (Unforgettable, Enchanting, Discover, Together, & Whimsical) & manage in a way that the team at Beaverbrook naturally deliver superb service to each other & Guests, reflecting an approach of unrivalled hospitality.
“What is the city but the people?”
— William Shakespeare
